However, an indicative list of documents is given below. Standing Instructions : These transactions are recurring payments made via standing instructions to the biller or through Citibank typically for utility bill payment/mobile rechargeįor Unauthorized/Fraudulent Transactions, Citibank accepts disputes only for Purchase Related -> Swipe/DIP, Purchase Related -> Non Secure Transactions or Standing Instructions and unauthorized ATM transactions.įor Purchase Related -> Secure Transactions, please call our 24*7 CitiPhone helpline to check.ĭepending on the type of transaction that you are disputing, different documents may be required, which we will inform you about when you report the dispute. Issues such as dispense failure, amount shortfall/ mismatch, technical error, transaction time out, etc. Non Secure Transactions: These are transactions where you use the card with the CVV and/or card expiry date, while performing online (internet) and other offline transactions.Ĭash Withdrawal: These transactions pertain to cash withdrawal from either Citibank or other bank ATMs. Secure Transactions: Any transaction that you do on internet/swipe machine with the help of IPIN/OTP validation (along with card expiry date/CVV ) is termed as a secure transaction. These transactions maybe secure or non-secure in nature. Non-swipe (Phone, Internet Transaction): Any transaction done on the phone, internet or without swiping/dipping the physical card, is a non-swipe transaction. These could be secure (done with Card PIN) or non-secure in nature. Swipe/DIP Transaction: Any transaction done manually by swiping or dipping the card are swipe transactions. Purchase related: These are transactions done at a merchant outlet and can be classified as follows: ![]() These may be either domestic or international transactions. The various types of transactions for which disputes may need to be raised are grouped as below: If it does not help, close the window and click ‘Compose a Mail’ againĬontact CitiPhone at 18/ +91 22 4955 2484ĭon’t have a user ID/ password? Click here to create your User ID, generate your password and start using Citibank online.įorgot your User ID? To retrieve it in 3 steps online, Click here.įorgot your IPIN (Internet Password)? Click here to reset it in just 3 steps online. Take help from ‘Ask me’ to get an instant answer. You can also write to us by Login to Citibank Online by Clicking hereĪfter logging in, navigate to Banking> Other Services and Queries> Your Queries> Compose a Mail, to write an email to us. For Credit Cards, navigate to Credit Card->Click on the Card on which you wish to raise a dispute->Scroll to the bottom of Account Statement->Select Dispute->Select transaction you wish to dispute.For Debit Cards, navigate to Banking->Click on Account on which you wish to raise a dispute->Scroll to the bottom of Account Statement->Select Dispute->Select transaction you wish to dispute.To raise a dispute, log in to Citibank Online: If you are unable to write in from the account associated with the charges, please create a ticket and select Unauthorized Transaction > Family Member of a User.You may report a dispute through any of the below mentioned channels: Please contact our billing team from the email address associated with the Discord account that made the purchases. MY CHILD MADE THESE PURCHASES WITHOUT MY PERMISSION We strongly encourage you to let our billing team investigate prior to disputing, as we may be unable to refund charges if a dispute has already been initiated. If you still do not recognize the charge(s), please contact our billing team by creating a ticket here and select Unauthorized Transaction. ![]() The charge came from a renewal or a trial.The charge is associated with an alternate Discord account. ![]() The charge is from a family member or friend.Please double check these common issues first: All purchases made within Discord will be labeled DISCORD*ItemName within credit/debit card statements depending on how your bank renders this and PAYPAL DISCORD if completed through PayPal. Here are the steps to take if you do not recognize charges made on Discord: I have a charge from Discord I don't recognize
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